Publications and Interviews
Publications
Feedback Labs, “Nonprofit Client Surveys: To anonymize or not to anonymize?”
Feedback Labs, “Closing the Feedback Loop: How to Just Do It”
Feedback Labs, “Feedback: An Invitation to a Conversation”
SurveyMonkey.com, “How feedback helped a performing arts organization navigate the pandemic”
Fund for Shared Insight, “Just Listening: Principles and Practices for Advancing Equity through High-Quality Listening and Feedback”
REDF, “Serving Women in Reentry Employment Social Enterprise”
Center for Employment Opportunities (CEO), “Constituent Voice”
Host: CEO NEST Podcast
Interviews and Conferences
American Evaluation Association, “Lean Data in Action”
Association for Research on Nonprofit Organizations and Voluntary Action (ARNOVA), 52nd Annual Conference, “Cutting Courtesy Bias out of the Social Sector”
Fund for Shared Insight Case Study, “Food Pantry Finds the Right Recipe”
Stanford Social Innovation Review, “Building Organizational Muscle and Mindset to Gather Participant Feedback”
Stanford Social Innovation Review, “Former Prisoner Pays Forward the Gift of Being Heard”
The Center for Effective Philanthropy, “In Uncertain Times, We Must Listen to Those We Seek to Help”
The Center for Effective Philanthropy, “Get Proximate: The Potential Power of Feedback Loops”
Keystone Accountability, “Turning high scores into low scores, or overcoming courtesy bias”
Beth Kanter, “Four Early Lessons Learned in the Quest to Improve Feedback Loops in Philanthropy”
Stanford SPARQ, “Helping People With Criminal Convictions Get Jobs: Research Clinic With the Center for Employment Opportunities”